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FAQs

What you need to know

What are check in and check out times?

Check in is from 3pm. If you arrive before 3pm our concierge can store any luggage for you. Check out is by 12.

Is there car parking?

Yes, we have complimentary parking for 650 cars.

As an overnight guest can I use your spa facilities?

Residents are welcome to use our health club during their overnight stay on a complimentary basis, although we do have specific times for families to swim. For any additional treatments, reservations are required prior to arrival.

What is the cancellation policy for rooms?

If you have booked the Best Available Flex Rate you can cancel anytime up to 4pm on the day prior to the day of arrival with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

To find out more please visit our book with confidence page